|Unlimited* Online, Telephone, Email, Onsite & Remote Support||✔||✔|
|Online Support Portal||✔||✔|
|Mobile Device Management (Up to 1 Mobile & 1 Tablet)||✔|
|Guaranteed Response Time||8 hours||4 hours|
* Plan includes unlimited incidents reported by Telephone, Email or Online Portal. Remote support will be limited to 1 hour per incident, before escalation. ** Onsite support for services out with our plans will be charged at standard hourly rate.