Server Support

ServiceEssentialsPremium
Unlimited* Online, Telephone, Email, Onsite & Remote Support
Online Support Portal
Online Knowledgebase
Managed Antivirus
OS Updates
Pro-Active Monitoring
Loan Equipment
Scheduled Onsite VisitAnnually**Quarterly**
Asset Register
Service Report AnnuallyQuarterly
Backup Test RestoreMonthlyWeekly
Guaranteed Response Time 4 hours2 hours

* Plan includes unlimited incidents reported by Telephone, Email or Online Portal. Remote support will be limited to 1 hour per incident, before escalation. ** Onsite support for services out with our plans will be charged at standard hourly rate. *** Max 2 Hours Scheduled onsite visit from your Primary Engineer. Additional hours charged at standard hourly rate.


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Why Purple?

  • Personal approach
  • Independent provider
  • Reliable support
  • Knowledgeable staff
  • Multiple services. One bill.