|Unlimited* Online, Telephone, Email, Onsite & Remote Support||✔||✔|
|Online Support Portal||✔||✔|
|Scheduled Onsite Visit||Annually**||Quarterly**|
|Backup Test Restore||Monthly||Weekly|
|Guaranteed Response Time||4 hours||2 hours|
* Plan includes unlimited incidents reported by Telephone, Email or Online Portal. Remote support will be limited to 1 hour per incident, before escalation. ** Onsite support for services out with our plans will be charged at standard hourly rate. *** Max 2 Hours Scheduled onsite visit from your Primary Engineer. Additional hours charged at standard hourly rate.